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FAQ

Forgot your password?

If you're a registered shopper simply click here. You'll enter your email address and we'll reunite you with your lost password.

How do I opt out of email?

Our newsletters are an amazing source of exclusive offers and hot tips. Plus, you'll be the first to know about newly added products and other fun stuff.

But...if you really must unsubscribe, click here to access our email removal form. Please allow up to 72 hours to be removed from our list.

Do you ship internationally?

We have a UK site that can handle many of the international needs. However, from our US site we're unable to accept orders that are shipped to destinations outside the U.S.

Please click here to access our UK site. Alternatively you can click on the flag logo at the bottom left of this page.

How soon will it arrive?

Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday. Once an order is dispatched, it's typically delivered within 2-7 business days, depending on the delivery address.

Why did my order get cancelled?

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items.

If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer care team or call us at 1.201.512.5675 (Mon - Fri 08:00 am - 05:00 pm PST).

When an order gets cancelled it's usually due to one of the following reasons:

* The items you wanted are no longer available
* Perhaps you mistyped your credit card number, the card expired, etc...
* We can't ship to the address provided

Is this site secure?

The security of the information regarding your order is very important to us. All financial transactions are carried out via a secure payment gateway.

We don't store your credit card details.

Is there a maximum order size?

We regret that we must limit orders to no more than ten (10) units of any item. If you have any questions please contact us and we will be happy to assist.

How do I use a coupon code?

Enter your coupon code during the 1st step of checkout (the cart page).

When a coupon code is accepted, the offer will be displayed on the discount line.

Only one code allowed per order.

Out of stock?

We know, we know - there's nothing worse than an out-of-stock item. The good news is you can quickly sign up for a back in stock email alert. The moment an item is available you are automatically sent an email with a buy now button to make your purchase.

Do you charge tax?

Not if you're shipping to an address outside California and New York. But as residents of California and New York, we are required to collect sales tax on total shipped merchandise, including shipping & handling fees, shipped to California and New York. If you have other questions regarding sales tax, please feel free to email us.

What are my payment options?

We're happy to accept Visa, MasterCard, American Express, and Discover. However, in some cases credit cards with billing addresses outside the U.S. may get rejected by our processor.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

Do you accept returns?

We have a passion for creating cruelty-free makeup and skincare products that bring out the natural beauty in all! Helping you achieve this is always our top priority.

We accept returns from www.pixibeauty.com within 30 days of purchase for unopened or gently used items. Please email our Customer Care Team at customercare@pixibeauty.com to receive step-by-step instructions on how to return your items. As we are always striving to improve your experience with us, please provide our Customer Care Team with your order number as well as the reason for your return.

Please note that free gifts, promotional items, significantly used products, incomplete sets, shipping fees or items purchased through other retailers cannot be returned.

What if my stuff arrives damaged?

If your shipment arrives damaged, please contact us ASAP to obtain detailed instructions on what to do next. You must register with a phone number and email address where we can contact you, since there are cases where we will need your assistance in filing a claim.

We regret we cannot refund any postage charges incurred if you have changed your mind about your purchase.

What are my shipping options?

All Pixi orders are shipped and delivered via the premium carrier, USPS! We only ship on business days (Monday through Friday, excluding major holidays). We currently offer the following shipping options:

Ground Shipping ( 2 - 7 business days)

2 Day Shipping ( 2 business days)

1 Day Shipping( 1 business day)

Most orders shipped via standard service are processed and shipped in 1 - 2 business days, depending on product availability.

Most ground shipments are delivered within 2 - 7 business days from the order's ship date.

Orders being shipped to Alaska and Hawaii will receive an additional surcharge of $10, and some restrictions may apply.

Are there shipping restrictions?

Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays in the United States.

Some items sold on pixibeauty.com require special handling as specified by federal, state and local regulations governing the transport of these items. Therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.

We're currently unable to accept orders to be shipped to destinations outside the U.S. We apologize for any inconvenience. Please click here to access our UK site which does ship internationally.

We apologize but we no longer can ship to APO/FPO and PO Box addresses.

Orders being shipped to Alaska, Puerto Rico and Hawaii will receive an additional surcharge of $10, and some restrictions may apply.

Next day and second day express shipments are currently not available.

We apologize that we are unable to ship to the U.S. Territories of Guam, and U.S. Virgin Islands at this time.

Does Pixi test on animals?

Pixi does not test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. Pixi uses only the highest quality ingredients which have a proven safety record.

Where are your store locations?

Our Pixi Boutique US flagship store is located at the Westfield Centruy City Mall on 10250 Santa Monica Blvd, Los Angeles, CA 90067.

Our Pixi Boutique London flagship store is located at 22a Foubert's Place, London, W1F 7PW.

Can I cancel my order?

Our team works hard to process and ship orders as quickly as possible therefore there's only a very limited amount of time after an order has been placed when your order can be cancelled. Please reach out to our customer care team at customercare@pixibeauty.com with your order number so that we can further advise.

Can I edit my order?

We are usually unable to edit an order once an order is place due to how quickly orders are processed and shipped. If you have specific questions about your order please reach out to our customer care team at customercare@pixibeauty.comfor further advice.

How does subscription work?

We make it easy to subscribe to your favourite Pixi products. You can customize and update your subscription settings anytime. All you need to do is simply subscribe to your favorite products and choose how regularly you would like to receive them. We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions. You can manage your subscription at any time from your account page, or reach out to Customer Service for additional support.

You can access your Customer Portal in two ways:

• Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
• Logging into your Pixi account and clicking "Manage Subscription".

For more details about Subscription, please visit our Subscription FAQs HERE.

What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first installment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

To learn more about Klarna, please visit our Klarna FAQs HERE.

What is Catch?

Catch is an alternative payment method linked to your debit card or bank account, like Venmo or Paypal, that allows us to pass on savings to you in the form of store credit.

By paying with Catch, you earn 5% of your purchase subtotal back in the form of store credit to redeem on your next purchase online at pixibeauty.com. Store credits must be used before they expire, 6 months after being issued.

To sign up, simply select Catch at checkout and you will be redirected to Catch to log in or create an account. From there, continue checkout like normal to earn your 5% back in store credit. Credits will automatically be applied when you shop with us again and pay with Catch.