FAQ
Forgot your password?
If you're a registered shopper simply click here. You'll enter your email address and we'll reunite you with your lost password.
How do I opt out of email?
Our newsletters are an amazing source of exclusive offers and hot tips. Plus, you'll be the first to know about newly added products and other fun stuff.
But...if really must unsubscribe, click here to access our email removal form. Please allow up to 72 hours to be removed from our list.
Do you ship internationally?
We do have a UK site that can handle many of the international needs. However, from pixibeauty.com we're unable to accept orders that are shipped to destinations outside the U.S.
Please click here to access our international site.
How soon will it arrive?
Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday.
Why did my order get cancelled?
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items.
If you are interested in placing a new order or if you have questions about a cancelled order, please This email address is being protected from spambots. You need JavaScript enabled to view it. .
When an order gets cancelled it's usually due to one of the following reasons:
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- Maybe the items you wanted are no longer available
- Perhaps you mistyped your credit card number, the card expired, etc...
- Might be that we can't ship to address provided
- Sometimes the cancellation is due to a customer request
Is this site secure?
The security of the information regarding your order is very important to us. All financial transactions are carried out via the secure gateway of Paypal. PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet.
We don't store your credit card.
Is there a maximum order size?
We regret that we must limit orders to no more than ten (10) units of any item. If you have any questions please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to assist.
How do I use a coupon code?
Enter your coupon code during the 1st step of checkout (the cart page).
When a coupon code is accepted, the offer will be displayed on the discount line.
Only one code allowed per order.
Out of stock?
We know, we know - there's nothing worse than an out-of-stock item. The good news is, if you're still seeing it on our site, there's a chance it might be coming back! Please This email address is being protected from spambots. You need JavaScript enabled to view it. to inquire about out-of-stock items.
Do you charge tax?
Not if you're shipping to an address outside California. But as residents of the Golden State, we are required to collect sales tax on total shipped merchandise, including shipping & handling fees, shipped to California. If you have other questions regarding sales tax, please feel free to email us.
What are my payment options?
We're happy to accept Visa, MasterCard, American Express, Discover and PayPal. However, in some cases credit cards with billing addresses outside the U.S. may get rejected by our processor.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
Do you accept returns?
Pixi will accept gently used returns and exchanges within 60 days of the purchase date. We regret we cannot refund any postage charges incurred if you have changed your mind about your purchase.
To make a return and or exchange This email address is being protected from spambots. You need JavaScript enabled to view it. and include your order number. Once we received your email we will issue you a return authorization number as well as the address to send the product to.
When returning your product please include the original packaging slip. We will refund the original form of payment within 48 to 72 hours of receiving your return.
What if my stuff arrives damaged?
If your shipment arrives damaged, please This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain return authorization # and detailed instructions on what to do next. You must register with a phone number and email address where we can contact you, since there are cases where we will need your assistance in filing a FedEx claim.
We regret we cannot refund any postage charges incurred if you have changed your mind about your purchase.
What are my shipping options?
All Pixi orders are shipped and delivered via the premium carrier, FedEx! We only ship on business days (Monday through Friday, excluding major holidays). We currently offer the following shipping options:
Ground shipping ($7.95)
Most orders shipped via standard service are processed and shipped in 1 - 2 business days, depending on product availability.
Most ground shipments are delivered within 3 - 10 business days from the order's ship date.
Orders being shipped to Alaska and Hawaii will receive an additional surcharge of $10, and some restrictions may apply.
Are there shipping restrictions?
Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays in the United States.
Some items sold on pixibeauty.com require special handling as specified by federal, state and local regulations governing the transport of these items. Therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
We're sorry, we are currently unable to accept orders to be shipped to destinations outside the U.S. we apologize for any inconvenience. Please click here to access our international site.
We apologize but we no longer can ship to APO/FPO and PO Box addresses since FedEx is our exclusive carrier.
Orders being shipped to Alaska and Hawaii will receive an additional surcharge of $10, and some restrictions may apply. Next day and second day express shipments are not available for certain locations in these states.
We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time.
Does Pixi test on animals?
Pixi does not test on animals.
We have taken steps to utilize mineral based pigments wherever possible – these have great benefits for the skin.
We use minimum packaging with no "leaflets or inserts" so that paper wastages are kept to a minimum. Going forward we currently use cardboard as a backer card which contains all relevant information for the product and is recyclable.
The packaging can be recycled with the correct group "paper, plastics and where applicable, colored glass" wherever appropriate. Although we don't make claims that we are a carbon neutral business, we endeavor to take any step possible to keep Pixi environmentally aware.
