Accessibility Statement – Pixi Beauty Skip to main content

Introduction

  • Pixi Beauty is committed to ensuring accessibility to our website and associated systems for customer service and support. This document describes our efforts relating to compliance with local and national law and conformance with international standards for Web Accessibility.
  • This statement includes a description of our past, current, and efforts in accessibility, contact information for responsible parties, and, our current conformance status, and known issues and workarounds for those issues.
  • Contact Information

  • Customers needing technical assistance can email customercare@pixibeauty.com or call 1-800-792-5330 (United States) or 020 7287 7211 (International). This contact information is also appropriate during normal business hours for direct assistance or for accessibility issues not covered here.
  • Accessibility Background

  • Pixi Beauty began an organization-wide project to improve how we serve customers with disabilities in 2020. Below is a timeline of our efforts:
  • 2020:
    • • Had a third-party accessibility consulting firm perform an automated scan to identify priority issues on this site
    • • Had a third-party accessibility consulting firm perform a manual scan to identify priority issues on this site
    • • Conducted remediation on errors identified on this site
    • • Held accessibility training for our internal team and external partners

    Current Conformance Status

  • The audit, mentioned above, identified multiple distinct error patterns on this site which impact our conformance with WCAG 2.1 Level AA:
    • • All errors found in the automated audit mentioned above have been remediated. These errors include errors in navigation, language, typography and forms.
    • • All errors found in the manual audit mentioned above are actively being remediated.

    Feedback

  • We welcome your feedback on the accessibility of Pixi Beauty. Please let us know if you encounter accessibility barriers on this website:
  • We try to respond to feedback within 5 business days.
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